Effective Date: October 14, 2026
Last Updated: October 14, 2026
1. Overview
This Refund Policy explains when Cat Clapping may issue refunds for one-time credit packs and related charges. It should be read together with our Terms of Service and any pricing, checkout, or plan disclosures presented at the time of purchase.
Refund requests are reviewed by the operator of Cat Clapping, identified as catclapping.org, through support@catclapping.org.
Except where a refund is required by applicable law, all refunds are reviewed individually.
2. One-Time Purchases
Credit packs are one-time purchases. There are no subscription renewals or recurring charges to cancel. Purchased credit pack balances remain available until used; they do not reset monthly.
3. When Refunds May Be Approved
We may approve a full or partial refund in situations such as:
- duplicate billing;
- an unauthorized charge confirmed after review;
- a material and verified service failure that prevented delivery of the purchased service;
- a technical issue that we could not reasonably resolve within a commercially reasonable period; or
- another circumstance where a refund is appropriate under applicable law or our internal review.
Approval of a refund is not guaranteed merely because a user is dissatisfied with an Output, changed business strategy, no longer needs the service.
4. 10% Processing Fee For Approved Discretionary Refunds
If we approve a discretionary refund, we may deduct a 10% processing fee from the refundable amount.
This fee reflects non-recoverable costs that may arise in connection with issuing refunds, including:
- Stripe or other payment-processor charges;
- foreign exchange and currency-conversion losses;
- banking or settlement costs; and
- administrative review and refund-processing costs.
Important Exception
We will not apply the 10% processing fee where:
- applicable law requires a full refund;
- the charge was unauthorized or duplicated; or
- we determine that a full refund is appropriate because of our own material billing or service error.
5. Credit Purchases
Credit purchases are generally non-refundable once credits have been used, applied to generations, or otherwise consumed.
Used credits include credits applied to a generation request that was accepted or processed but later blocked, rejected, withheld, or marked failed because of safety checks, moderation decisions, abuse-prevention rules, or acceptable-use enforcement.
Unused credits may be reviewed for a refund on a case-by-case basis where:
- the purchase was made in error and reported promptly;
- the credits could not reasonably be used because of a material service issue attributable to us; or
- a refund is required by applicable law.
6. EU, EEA, And UK Consumer Notice
If you are a consumer located in the EU, EEA, or UK, you may have statutory cancellation or withdrawal rights for certain online purchases.
However, where permitted by law, those rights may not apply, or may end early, once:
- you expressly request immediate performance of a digital service;
- you receive immediate access to digital content or credits; and
- you acknowledge that the relevant statutory withdrawal right may be lost once performance begins.
Nothing in this Policy limits any mandatory consumer rights that apply to you under local law.
7. How To Request A Refund
Send refund requests to support@catclapping.org and include:
- your account email address;
- the date and amount of the charge;
- any invoice or payment reference available to you;
- the reason for the request; and
- any supporting materials that may assist review.
We may request additional information to verify identity, confirm account ownership, or investigate suspected fraud, abuse, or chargeback risk.
8. Review Process And Timing
We aim to review refund requests within a reasonable time. If a refund is approved, the time it takes for funds to appear on your statement depends on the payment method, issuing bank, payment processor, and applicable network rules.
We may deny a request where:
- the purchase is non-refundable under this Policy and applicable law;
- the Services were materially used, consumed, or delivered;
- the request is fraudulent, abusive, or unsupported; or
- we are required to retain or withhold funds for legal, compliance, or dispute reasons.
9. Chargebacks And Payment Disputes
If you believe a charge is fraudulent or unauthorized, contact us promptly before filing a chargeback where possible. This often helps resolve issues faster and preserve your account status.
We reserve the right to suspend or restrict accounts associated with abusive, bad-faith, or fraudulent refund or chargeback activity.
10. Changes To This Policy
We may update this Refund Policy from time to time. Any updated version will be posted on this page with a revised effective date or last-updated date.
11. Contact
Questions about this Policy may be sent to: